FAQ - Common Questions
Do you send messages to my customers?
Only if you approve that process. The standard service prepares professional drafts and a tracker for review. Nothing is sent without approval.
Is this a collection service?
No. This is administrative invoice follow-up support. We help organize overdue invoices and prepare professional payment reminder drafts. We do not provide legal advice, debt collection agency services, credit reporting, or guaranteed recovery.
What information do I need to provide?
You’ll provide invoice numbers, customer names, customer emails or phone numbers, amounts due, due dates, payment links, and any notes about prior communication.
How fast is delivery?
Most standard packages are prepared same day after the intake form is completed, depending on invoice volume and clarity of the information provided.
What happens after I pay?
After payment, Stripe will direct you to the intake questionnaire. Once submitted, your overdue invoice list is organized, and follow-up drafts are prepared for review.
Can you guarantee my customer will pay?
No. We cannot guarantee payment. The service helps organize overdue invoices and prepare professional follow-up materials so you can take clearer, faster action.
What happens if a customer disputes an invoice?
If a customer has disputed an invoice, we mark it clearly and avoid aggressive language. You decide how to proceed before any further follow-up is prepared.